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Psychosis is treatable - get help early

Interior Health Authority

1. Name of Service

EPI – Kelowna Mental Health & Substance Use

2. Address of Service

1340 Ellis Street, 2nd floor
Kelowna, BC
V1Y 9N1

phone: 250-868-7788
fax: 250-868-7791

3. Hours of Service:

Monday to Friday from 8:30am - 4:30pm

After Hours 24 hours a day call Regional Mental Health Crisis Line at no charge 1-888-353-2273. This number is provided to clients if they are experiencing increased symptoms outside of office hours. The crisis line provides clients with any emotional support needed and connects clients to various resources in the community including 911

4. Who Can Receive Services?

Age range 19 to 30
Type of Psychoses or disorders
  • Psychosis
  • Schizophrenia
Catchment areas served Oyama to Peachland

Other inclusion/exclusion criteria

Primary spectrum disorders might not be appropriate

5. Do I need A Referral?

Anyone can refer including self-referral.

6. Program Description:

Basic early psychosis services provided include:

Complete assessment of symptoms and physical functioning
Medication management
Case manager
Family Support and Education
Client education
Treatment of problems in living and other mental health issues

In addition to these basic early intervention services more comprehensive services may be offered including:

Groups
Cognitive assessments and rehabilitation
Vocational rehab programs
Medication side effect monitoring, healthy living programs
Alumni programs
Research and opportunities to participate in studies
Community and public education

Comprehensiveness and degree of specialization of the service:

Full EPI Program (Level 1)
Developing EPI Program (Level 2)
EPI Informed Care (Level 3)
General Mental Heath Service only (Level 4)

Criteria to help describe level of service.

Full EPI Program (Level 1) with a full range of services and compliance with almost all Standards and Guidelines). Highly specialized program and staff

Developing EPI Program (Level 2) with most staff who have received specialized EPI training and the service is not at the level of service given by Full programs but certainly exceeds the breadth and intensity of services by EPI-Informed Level 3 services or generic mental health centres.

EPI-Informed Care (Level 3) is characterized by no formal status and reduced scope of services compared to the Standards and guidelines yet there must be a minimum of specialized training or skill working with early psychosis clients and families. This type of service is frequent in rural areas where there may be a sole clinician who has received specialized EPI training who handles first episode clients and works with physicians in the communities in the catchment area.

General Mental health service (Level 4 -No special EPI service) refers to general mental health service without the specialized training, expertise and services concerning early psychosis.